Frequently Asked Questions
Q. I am concerned about using my credit/debit card on the internet. Is your website secure?
A. Yes, very! Your card details are processed by Nochex (the preferred choice of several high street banks) No one can access your credit card details.
Q May I pay by Cheque?
A. Yes you can. Please email or phone us with your order and we can arrange delivery for you. (Please note that we have to allow 5 working days for cheques to clear before we despatch your order.)
Q. I would like to have a piece of jewellery custom-made to my own design. Is this possible?
A. Yes, we will be happy to help you. Please use our contact form or phone us on 01438 871268 we will be happy to discuss your requirements.
Q. I found an item on your website earlier, but didn’t buy it. When I went back to your website the item had been sold. Can you recreate the same design?
A. Sometimes. If the piece was a Vivaldi studio item these are one-off designs. However we will be happy to design a piece especially for you. If the item was from one of our other collections we will endeavour to make it for you, although this would depend on the availability of the materials.
Q. I am not sure what size I am and how a necklace will hang.
A. Most people require a pendant of 16” or 18”. If you cut a length of string or similar material to these lengths and hold it around your neck, it will show you where the necklace will sit.
Please do contact us with any other questions you may have as we are always happy to help.
You can either call us on 01438 871268 or email: firstname.lastname@example.org.